Terms of Use

Last updated: 5th October 2026

Welcome to Sometimes.

Sometimes is a mental health and wellbeing website for people in St Helens. It brings together information about getting help, looking after yourself, supporting someone else and finding local services.

By using Sometimes, you agree to these Terms of Use.

What Sometimes is for

Sometimes is here to help you find information, ideas and support when you need it.

The website includes:

Ways to help yourself right now
Crisis and urgent help
Local services in St Helens
Information about mental health and wellbeing
Ways to support someone else
Messages of hope from people in St Helens

Sometimes is an information and signposting service. It is not an emergency service, crisis response service or replacement for professional medical care.

If you or someone else is in immediate danger, use the appropriate emergency services.

Information on Sometimes

We work to keep the information on Sometimes useful and up to date.

However, services can change their opening times, contact details, eligibility or availability. We cannot guarantee that every piece of information will always be complete, accurate or current.

If you are using information about a local service, check the service’s own website or contact them directly where appropriate.

Sending a letter

Sometimes allows you to send a message of hope to other people in St Helens.

Letters are reviewed before they are published.

You must only send a letter that you are happy for Sometimes to publish after it has been reviewed.

Please do not include:

Your full name
Your address
Your telephone number
Your email address
Passwords or other private information
Information that could identify another person
Information that you do not have permission to share

We do not ask for your first name and age when you submit a letter, these are never published.

Published letters are shown written by as Someone in St Helens.

We may edit a letter before publishing it. This could include correcting spelling, making small changes to wording or removing information that could identify you or someone else.

We may decide not to publish a letter if it is not suitable for the website.

Letters are not a way to ask for help

Letters on Sometimes are intended to be messages of hope and encouragement for other people.

If you need help yourself, please use the Instant help, Crisis help or Local help sections of Sometimes instead.

Do not use the letter form to report an emergency or ask for an urgent response.

What you must not submit

You must not use Sometimes to submit anything that:

Is threatening or abusive
Encourages someone to hurt themselves or another person
Promotes illegal activity
Contains another person’s private or identifying information
Deliberately contains false information intended to cause harm
Infringes somebody else’s copyright or other rights
Contains advertising or promotional material
Contains viruses, malicious code or anything intended to damage the website

We may remove or refuse to publish anything that we believe does not meet these rules.

Other people’s websites

Sometimes contains links to websites run by other organisations.

These links are provided because we believe they may be useful. We do not control those websites and cannot guarantee their content, availability, security or privacy practices.

When you follow a link away from Sometimes, the other organisation’s terms and privacy policy will apply.

Our content

The Sometimes name, logo, design, written content and other original material on the website belong to Sometimes or are used with permission, unless stated otherwise.

You must not copy, reproduce or use our content for commercial purposes without permission.

You may share links to Sometimes and its pages for personal or non-commercial purposes.

Using Sometimes safely

Please use your own judgement when deciding whether information or advice is right for you.

Mental health and wellbeing are different for everyone. Information on Sometimes is intended to help you understand your options and find support. It should not be treated as a diagnosis or as medical advice.

If you are worried about your health or someone else’s health, speak to an appropriate health or care professional.

Changes to Sometimes

We may add, change or remove information, services or features on Sometimes at any time.

We may also temporarily make the website unavailable for maintenance, security or other reasons.

Our responsibility

We take care to make Sometimes useful, safe and accessible.

However, we cannot guarantee that:

The website will always be available
Every piece of information will always be accurate or up to date
Every external service linked from Sometimes will remain available
The website will always be free from errors or technical problems

To the extent allowed by law, we are not responsible for losses or harm caused by your use of information or services provided by another organisation.

Nothing in these Terms of Use limits or excludes any legal rights or responsibilities that cannot legally be limited or excluded.